DVLA’s Online Medical Services: What’s Changing?
After attending the DVLA Medical Charities Forum, ADA UK & Ireland Vice-Chair Professor Rob Sneyd shares what he learned about the agency’s expanding online services and offers practical pointers for completing a medical enquiry.
Recently, I attended the DVLA Medical Charities Forum, where staff outlined the progress they are making in moving more of their services online. These include everyday transactions as well as more complex medical enquiries.
The Forum presentation described an AI-assisted online application process that is expected to cover around two-thirds of interactions as it develops. The progress chart we were shown was impressive, and it was encouraging to hear how the service is changing.
Start at The DVLA's website where you need to create an account and sign in to use the service. I found the menus reasonably clear and navigation straightforward once I was logged in.
My practical advice is to stick to the facts and answer only the questions that genuinely apply to you. At the Forum, I understood that selecting unrelated medical conditions while exploring the system could lead to additional medical questionnaires. If you are unsure which questions apply, follow the guidance on the service or contact the DVLA.
The topic also connects with a presentation by Dr Nass Lamprakis, Senior Doctor and Adviser at the DVLA, at our 2026 Annual Patient Event. He gave an insight into the DVLA’s medical licensing work and discussed how digital systems and automation are being introduced to improve decision-making. You can read more about Nass’s presentation and watch it here.
You can check whether a health condition affects your driving and find out how to tell the DVLA. You can also watch the video for more information.
I’d be interested to hear from anyone who has used the new system, whether your experience was good or bad. I have a channel through which I can pass constructive feedback to the DVLA, so please share any comments or suggestions.
Note
The DVLA covers Great Britain: England, Scotland and Wales. Drivers in Northern Ireland should follow the DVA’s guidance. DVA accepts medical-condition notifications online or by phone.
